The counselling contract — what to expect
Before our first full session, I'll share a short counselling agreement that sets out how we'll work together. Here's what it typically covers.
A full copy of this agreement is shared and agreed before your first session.
A counselling contract is a shared understanding between us about how we’ll work together. I follow the BACP Ethical Framework, and my contract reflects those standards. You’ll receive it before our first session and we’ll go through it together.
See also: Terms and conditions
What the contract covers
Confidentiality
Everything you share is confidential within the counselling relationship. The only exceptions are serious safeguarding concerns or risk of harm — these are explained clearly before we begin.
Session arrangements
Session length (50 minutes for individual, couples and workplace; 90 minutes for supervision), frequency, and format (in-person or online) are agreed at the start and can be reviewed.
Fees and payment
My current fees, how and when payment is made, and what happens if you need to cancel or rearrange.
Cancellation policy
I ask for at least 48 hours’ notice to cancel. Sessions cancelled with less than 24 hours’ notice are charged in full.
How we end
Endings are a normal and important part of counselling. We’ll give notice and plan them together where possible.
Complaints procedure
If you’re unhappy with anything, I’d always encourage you to raise it with me first. If that’s not possible, BACP has a formal complaints process.
You're welcome to ask questions about any of this before you decide to go ahead.
Taking the first step is the hardest part
Book a free 15-minute call. We'll talk, and you decide what feels right.