Privacy policy
How we collect, use and protect your personal information.
Data controller: Counselling Services Ltd (company no. 12042385), trading as Barnsley Counselling. Registered office: Modern House, Summer Lane, Barnsley, S70 2NP. ICO registration number: ZA399663. Contact: hello@barnsleycounselling.co.uk / 07903 274683.
What data we collect
When you make an enquiry, book an appointment, or become a client, we may hold: your name, contact details, and session notes. Booking is handled by Acuity Scheduling — please refer to their privacy policy for how they process data.
Why we hold it
We hold client records as part of our professional and ethical obligation under the BACP Ethical Framework, and to respond to your enquiries and manage appointments. We do not sell or share your data with third parties for marketing purposes.
How long we keep it
Session notes and contact records are retained for seven years from the date of last contact, in line with BACP guidance. Records for clients under 18 at the time of work are kept until their 25th birthday, or seven years from last contact if later.
Your rights
Under UK GDPR you have the right to access, correct, or request deletion of your personal data. Contact hello@barnsleycounselling.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ico.org.uk).
If you request records to be released to a third party (for example, a solicitor or court), we reserve the right to charge an administrative fee of up to £150 to cover the retrieval, review and preparation of clinical records.
Cookies
This website does not use tracking cookies or analytics. Third-party tools (such as Acuity Scheduling) may set cookies — please refer to those providers’ privacy policies.
Last updated
June 2025.