Online counselling: how it works and whether it suits you
Online counselling is a well-evidenced, mainstream option for many people. Here's a look at how it works and whether it's right for you.
Is online counselling effective?
Research into online counselling has grown significantly in recent years, and the evidence is clear: for most people, video-based counselling produces outcomes comparable to in-person work. This is particularly well-established for anxiety, depression and stress-related difficulties.
That said, online counselling isn’t for everyone. Some people find the in-person experience of being in the room with another person irreplaceable. It’s worth reflecting on what would work best for you. You’re welcome to switch between formats as your needs change.
What technology do you need?
A smartphone, tablet or laptop with a working camera and microphone. A stable Wi-Fi or mobile data connection. A private space where you won’t be interrupted. That’s it: no specialist software to install.
What about confidentiality?
I use an encrypted, GDPR-compliant video platform. Your sessions are not recorded. Finding a private space at your end is your responsibility. Headphones can help if you need additional privacy.
Questions people often ask
- Can I switch from online to in-person? Yes. At any point, depending on availability.
- Can my employer see my sessions? No. If your employer arranges your counselling, they're told about attendance only, never what's discussed. Confidentiality has some limits, which I explain before we begin.
- What if the connection drops? We'll reconnect. If the session is significantly disrupted, we'll reschedule without charge.
- Is online right for complex trauma? We'll discuss this during your intro call. It depends on the individual.
- How is the free intro call done? By telephone: a 10-minute call, booked online in advance.
Taking the first step is the hardest part
Book a free 10-minute call, or book a session directly. Either way, you decide what feels right.