Online counselling — everything you need to know
Online counselling is a well-evidenced, mainstream option for many people. Here's an honest look at how it works, what the research says, and whether it might suit you.
Is online counselling effective?
Research into online counselling has grown significantly in recent years, and the evidence is clear: for most people, video-based counselling produces outcomes comparable to in-person work. This is particularly well-established for anxiety, depression and stress-related difficulties.
That said, online counselling isn’t for everyone. Some people find the in-person experience of being in the room with another person irreplaceable. It’s worth reflecting on what would work best for you — and you’re welcome to switch between formats as your needs change.
What technology do you need?
A smartphone, tablet or laptop with a working camera and microphone. A stable Wi-Fi or mobile data connection. A private space where you won’t be interrupted. That’s it — no specialist software to install.
What about confidentiality?
I use an encrypted, GDPR-compliant video platform. Your sessions are not recorded. Finding a private space at your end is your responsibility — headphones can help if you need additional privacy.
Questions people often ask
- Can I switch from online to in-person? Yes — at any point, depending on availability.
- Can my employer see my sessions? No — everything is strictly confidential.
- What if the connection drops? We'll reconnect. If the session is significantly disrupted, we'll reschedule without charge.
- Is online right for complex trauma? We'll discuss this during your intro call — it depends on the individual.
- Can I do the free intro call online too? Yes — available by video or phone.
Taking the first step is the hardest part
Book a free 10-minute call. We'll talk, and you decide what feels right.